This website, www.theclearmindshub.com.au, is owned by Ana Jevtic (ABN: 41 355 261 063). By using this site, you agree to these terms and our privacy policy. If you do not agree, please do not use the site.

The terms “Ana Jevtic,” “us,” “our,” or “we” refer to Ana Jevtic, the owner of this website (ABN: 41 355 261 063, Victoria). The terms “you” or “your” refer to anyone using the website.

By using this website, you agree to the following terms and conditions:

• Content is for general information only and may change without notice. This website is not a substitute for professional psychological assessment, treatment, or counselling.

• The site uses cookies to improve your experience.

• We and any third parties do not guarantee the accuracy, completeness, timeliness, or suitability of the information and materials on this website for any specific purpose. You acknowledge that errors or inaccuracies may exist, and to the fullest extent allowed by law, we are not liable for any issues arising from them.

• Any use of the information or materials on this website is at your own risk, and we cannot be held liable. It is your responsibility to ensure that any products, services, or information from this website meet your individual needs.

• Reproduction of content on this website is prohibited without permission.

• Links to third-party websites are for convenience only and do not imply endorsement.

• Your use of this website must be lawful and consistent with its purpose. Unauthorised use of this website may have legal consequences under applicable laws.

• We are not liable for any loss, damage, or temporary unavailability of the website.

• You may use this website only for lawful purposes and in a way that aligns with its intended use and purpose.

• Terms may change over time; continued use of the site confirms your acceptance.

• You may not create frames around our web pages or change how our website looks without our written permission.

• Our website and social media may include links to external sites. We do not control or endorse these sites and are not responsible for their content. It is your responsibility to decide if the information on those sites is suitable for your needs.

• We can ask you to remove any links to our website at any time, and you agree to do so immediately. We may also update these terms at any time, and by continuing to link to our site, you agree to follow the current rules.

• If you see a link on our website that you find objectionable, you can contact us. We may consider removing it but are not required to do so.

• As a small private practice, The Clear Minds Hub may not always be contactable. This includes certain weekdays, weekends, public holidays, planned or unplanned leave, and outside of regular business hours.

• We try to keep information on our website accurate, but we do not guarantee it is complete or up-to-date.

• Under no circumstances will we be responsible for any loss, damage, costs, or expenses (including legal fees, whether direct or indirect) that you may incur from using this website.

• To the maximum extent allowed by law, we do not make any warranties about the website or its use, including quality, fitness for purpose, or care in providing the site. This does not affect liability for death, personal injury, fraud, or any liability that cannot be limited by law. Because our website and its information are provided free of charge, we are not liable for any loss or damage that may occur from using it.

• We may, at any time and at our sole discretion, request that you remove all or specific links to our website. You agree to remove any requested links immediately. We also reserve the right to update these terms and our linking policy at any time. By continuing to link to our website, you agree to follow these terms and conditions.

• All content on The Clear Minds Hub website is owned by The Clear Minds Hub or its licensors.

  You cannot:

  • Republish any content from the website

  • Sell, rent, or license the content

  • Copy, reproduce, or duplicate the content

  • Share or redistribute content unless it is explicitly allowed

At The Clear Minds Hub, we are committed to providing quality services while protecting your personal information. This policy explains how we collect, use, store, and protect your information.

Privacy Principles
We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988. You can read more about these at the Office of the Australian Information Commissioner.

What is Personal Information and Why We Collect It
Personal information is any information that identifies you, such as your name, email, phone number, or address. We collect this information:

• By phone, video, email, or through our website

• To provide our services

• To communicate with you and for marketing purposes (you can unsubscribe at any time)

We aim to explain why we collect your information and how we use it whenever possible.

Like most websites, The Clear Minds Hub collects non-personal information that browsers and servers typically provide, such as browser type, language preference, referring site, and the date and time of each visit. This information helps us understand how visitors use our website. Occasionally, we may share aggregated, non-personal data, such as reports on website usage trends.

Sensitive Information
Sensitive information includes things like your health, racial or ethnic background, religious beliefs, political views, or criminal record. We only use sensitive information:

• For the reason it was collected

• For a related purpose you would reasonably expect

• With your consent, or if required by law

Third Parties
Where possible, we collect your information directly from you. Occasionally, we may receive information about you from third parties, and we will try to let you know when this happens.

Sharing Your Information
We only share your personal information:

• With your consent

• If required or allowed by law

Keeping Your Information Safe
We store your information securely to protect it from misuse, loss, or unauthorized access. When your information is no longer needed, we take steps to destroy or permanently de-identify it. Most client files are kept for a minimum of 7 years.

Accessing and Updating Your Information
You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate. We may ask you to confirm your identity before releasing information. Access is free, but we may charge a small fee for providing copies.

Keeping Your Information Accurate
We aim to keep your information accurate and up-to-date. Please let us know if any details change so we can continue providing quality services.

Policy Updates
This policy may change occasionally. The latest version is always available on our website. While most updates are likely to be minor, The Clear Minds Hub may revise its Privacy Policy from time to time at its sole discretion. We encourage visitors to check this page regularly for any changes. By continuing to use the website after any updates, you agree to the revised Privacy Policy.

Complaints or Questions
If you have questions or complaints about our privacy practices, contact:

Ana Jevtic
Psychologist, The Clear Minds Hub
Phone: 0421 322 047
Email: admin@theclearmindshub.com.au
Website: www.theclearmindshub.com.au